Hope Street Hotel, Liverpool 4*

After check-in we were escorted to our room. The man who escorted us wanted to show us the high-tech shower, the problem was, he didn’t know how to use it!

This hotel is supposed to be a “chic boutique-hotel” and it is said that is it the celebrities first choice. It is a 4*, but incredible expensive. The rack-rate is 150 GbP for a double-room without breakfast!







For my liking, this hotel was too minimalistic. We had a good laugh when we opened the closet and ther were only 2 hangers there! VERY minimalistic! There were also no place for the soap to be, so it was kind of “sliding” around the basin, not very chic…

The bath-room was nice (apart from the soap-thing) and the toiletries were REN-products. VERY NICE!





So what’s wrong with this hotel? The lacking of service… Every day there were something. The first day we ordered one chicken-salad and one sandwich. After we had ordered the waitress confirmed the order: “Two sandwiches?” We corrected her and she wrote it down, we thought. After 30 min. we got… guess what? Two sandwiches… We said we ordered one sandwitch and one chicken-salad and the waiter (another one) looked at us with an empty look, mumbled something and took one of the sandwiches away. Not an excuse! After waiting for 30 min. we decided to take the sandwich, we were not ready to wait another 30 min. We asked the waiter to give us the sandwich and he gave it to us without an excuse at all! To get the bill was another 15 min… The restaurant were nearly empty so I don’t understand why it took them so much time!

At the first afternoon we found an used underwear at the floor. YACK! When we went out for dinner I went to the reception and told them. The woman there looked at me, with the same emtpy loook as the waiter, like this was perfectly normal. I then said she may wanted to tell the house-keeping and her answer were: “Will you bring it down for me?” :-0 I was SHOCKED! I said I did not want to do that, and that I exepcted it to be taken care of when we went for dinner. It WAS taken care of, but NO excuse! This was not the only “insident” with house-keeping. Every day we had to ask for either water, toiletries or towels! One day I asked the front-desk to bring all three, as they had forgotten. She asked me if there had been anybody there at all, and I said yes, they had done the bed. When I came back we had gotten only towels…

This is NOT mine...

Breakfast was good, if it hadn’t been for the very slooooooow waitresses. I can understand it was busy, but to wait for 20 min to get butter one day, 20 min. for toast another day, and 20 min. for coffee is too much for me.

I can fully understand that things can happen everywhere, the problem is when they don't know how to take care of it WHEN it has happened.

I don’t know if this hotel treat everybody the same, or maybe the celebrities get a higher level of service? When I went out I could understand there were something going on as the people at the front-desk were “tip-toeing”. I was right…. I don’t know WHO it was (I am not familiar with English celebrities), but a man, from the pavement outside the hotel, came in to get his autograph! I wonder if this important man found used underwear at his room… 

The good thing with this hotel was the REN-products (when we got them), the free wireless internet, the DVD player and the close location to where we were going. I am NOT going to stay here again. Next time in Liverpool I will try the new Hilton, whitch is going to open in sept. 09.